Refund Policy

KINGS & QUEENS REFUND POLICY

We try our best to be fair and understand unplanned circumstances when canceling a registration to a program. Please be mindful that putting a program together requires months of planning by Kings & Queens Basketball Academy to hire coaches and staff for the event. Last-minute cancellation not only gets in the way of our planning but also take away the opportunity from another athlete.

PRIVATE INSTRUCTION CANCELLATION/RESCHEDULE POLICY

Due to the high demand and limited court time, we respectfully request at least 72 hours' notice if you need to cancel or reschedule your private lessons. Any cancellation or rescheduled lesson made less than 72 hours will result in a cancellation fee of $50, equal to the private lessons fee. This policy includes any reasons for a cancellation or reschedule.

TRAINING PROGRAMS REFUND POLICY:

• Full refunds will be issued until 72 hours before the program starts.
• After the program begins, there will be no refunds issued.
• We do not credit or refund any missed or unused sessions or practices.
• COVID-19 policies: if players cannot attend sessions due to COVID-19 (testing positive, indirect or secondary contact) and have to miss sessions, we will not credit or refund those missed sessions.

CAMP REFUND POLICY

• 100% refund for camps can be issued up until ONE week before that particular camp begins
• After camp begins, no refunds will be issued.
• We can issue a 50% refund for injuries that occur during the first two days of our camp. If injuries occur outside of camp, we will offer no refund.

TEAM REFUND POLICY

• Deposits are non-refundable
• After final payments, no refunds are given

DELINQUENT PAYMENTS

Please note that if a balance is due at the end of the program your player is participating in and 14 days have passed with no communication from the cardholder about resolving the balance, your payment is considered delinquent, and we will refer your account to a collection agency. All fees will be due to that agency from then on, and that family will no longer be able to participate in any Kings & Queens programs.