Refund Policy

Monthly Memberships

Monthly membershership are not included in refunds. They are a receive services as you pay product much like a gym membership and require 30 days notice to stop future payments. Emails must be made to president@kingsandqueenselite.com or admin@kingsandqueenselite.com at least 30 days prior to the next payment date. For instance if your payment comes out on the 23rd of October, the email needed to be received by the 23rd of September for an effective October cancellation. If the email was received after the 23rd of September then the payment would be stopped effective November 23rd. Once you email the cancellation your player or child is still able to participate in activities up until the effective cancellation date. 

Jerseys

Jersey orders are refundable within 3 days of ordering. After 3 days, the jersey order is placed with the vendor and cannot be cancelled. Because jerseys are specific and unique to each player (numbers and names), we cannot offer refunds since we cannot reuse the jersey. When the jersey is received by Kings & Queens, you may still pick up the jersey and keep the jersey as it is yours and paid for. 

League Registration

Seasonal League registrations may be cancelled up until 1 week (7 days) prior to the season beginning. This time limit is set because the facilities we play at require roster finalization and payment from our organization at that time. Once Kings & Queens has paid the facility, there is no possible way to refund the registration fee since Kings & Queens cannot recoup that facility fee. 

Winter Registration Refund Deadline - Nov. 7th

Fall Registration Refund Deadline - Aug. 8th

Spring Registration Refund Deadline - March 1st 

Summer Registration Refund - No Refund due to short season and no lead time.